Refund policy

REFUND AND RETURN POLICY

Last updated: July 15, 2026

Our goal is to provide a safe and satisfactory shopping experience. This Refund and Return Policy explains the conditions applicable to purchases made through Pure Choice.

1. RIGHT OF WITHDRAWAL

Customers may request the cancellation of their purchase within 7 calendar days after receiving the order, in accordance with applicable consumer protection laws.

To request a cancellation, contact us at purechoice67@outlook.com and provide:

• Full name;
• Order number;
• Product you wish to return;
• Reason for the request.

After receiving your request, we will provide the return instructions.

2. RETURN CONDITIONS

Whenever possible, the product should be returned:

• Without signs of misuse;
• With all accessories, manuals, and included items;
• Properly packaged for transportation;
• With the invoice or proof of purchase, when applicable.

The returned product may be inspected after receipt to verify its condition.

Consumer rights related to withdrawal, damaged products, or defective products will be respected in accordance with applicable law.

3. DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

If your order arrives damaged, incomplete, different from what was purchased, or defective, contact us at purechoice67@outlook.com.

We may request photographs, videos, or additional information to review the issue.

Once the issue is confirmed, we may offer, depending on the circumstances:

• Product replacement;
• Reshipment of missing items;
• Store credit;
• Full or partial refund.

All statutory warranty rights provided by applicable law will be respected.

4. RETURN SHIPPING COSTS

When the return is caused by a defective, damaged, incorrect, or incomplete product, or when required by applicable consumer law, the customer will not be responsible for return shipping costs.

Returns sent without prior contact or without following the instructions provided by our support team may not be accepted.

5. REFUNDS

After the returned product is received and inspected, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in the customer’s account or statement may vary depending on the bank, card issuer, or payment provider.

For credit card purchases, the refund may appear on one or more subsequent statements according to the card issuer’s processing rules.

6. ORDERS ALREADY SHIPPED

If the order has already been shipped when the cancellation request is submitted, the customer may need to wait for delivery and then follow the return procedure.

7. CONTACT

For cancellations, returns, replacements, or refunds, contact:

Email: purechoice67@outlook.com